Terms of Service
“Customer” is any individual or individuals who willingly choose to utilize one or more services offered by www.russiansupportonline.com. “Customer” also describes any individual or individuals utilizing one or more services offered by www.russiansupportonline.com, but who has a “caller” contact www.russiansupportonline.com to represent them. “Service” or “services” refers to the technical assistance, and/or the process of providing technical assistance, that www.russiansupportonline.com offers and any options therein. “Software” is any program that can be placed, installed, and/or used on a computer, mobile phone or tablet device.
ACCEPTANCE OF POLICY
Upon utilization of one or more of the services offered by www.russiansupportonline.com, the customer automatically accepts all the terms and policies detailed in this document. The customer has the right to reject one or more of the terms and policies described in this document. If a customer rejects the terms and policies described in this document, www.russiansupportonline.com reserves the right to refuse service to that customer.
MODIFICATION OF TERMS AND POLICIES
www.russiansupportonline.com bears the right to modify any information in this document at any time. www.russiansupportonline.com is not obligated to provide prior warning, or post notification, to any individual or individuals of modifications to this document.
The amount that the customer is going to be charged relies upon which service option or options they choose to utilize. When a customer agrees to utilize one or more www.russiansupportonline.com services, it is the customer’s obligation to provide payment prior to the service being rendered. The customer bears the right to refuse payment for the services, but www.russiansupportonline.com then bears the right to refuse service to that individual or individuals. For Per Incident account owner, your payment will be one time only. Only first-time customers are eligible for introductory offers or promotional pricing, if available. New offers cannot be applied to the existing active subscriptions.
CREDIT CARD BILLING
A valid credit card is required for paying accounts. You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize www.russiansupportonline.com to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize www.russiansupportonline.com and/or any other company who bills products or services, or acts as billing agent for www.russiansupportonline.com to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide www.russiansupportonline.com with updated credit card information upon www.russiansupportonline.com's request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither www.russiansupportonline.com nor any www.russiansupportonline.com affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged at www.russiansupportonline.com's option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card payment will also be subject to the Terms of Service established by the credit or debit card issuer.
CANCELLATION AND TERMINATION 1. You are solely responsible for properly canceling your account. An email, live chat or phone request to cancel your account is not considered cancellation. You may cancel your subscription at any time in your profile. Once you cancel, you will not be charged again. Confirmation email will be sent to the email address listed in your profile. No refunds or credits for partial billing periods. You will have the access to your services until your subscription officially ends. If you pay the Service via PayPal, you can cancel your account at any time in your PayPal account. 2. www.russiansupportonline.com, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other www.russiansupportonline.com service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all information in your Account. www.russiansupportonline.com reserves the right to refuse service to anyone for any reason at any time.
REFUND POLICY All www.russiansupportonline.com services come with a money-back guarantee. In case that our experts couldn't resolve your computer problem or our repair didn't work, contact www.russiansupportonline.com back within 7 days of service delivery so we can either try to resolve your computer problem again at no cost to you or provide you a full refund for the purchase price. We do not provide refunds or credits for partially elapsed billing periods
RESPONSIBILITIES OF www.russiansupportonline.com
It is the responsibility of www.russiansupportonline.com to provide customers with competent and timely solutions to their technology problem(s). www.russiansupportonline.com representatives strive to provide excellent service. If the technician cannot resolve the issue via a remote connection, the technician is required to instruct the customer as to what needs to be done to resolve the issue. The customer should be aware that while www.russiansupportonline.com technicians are expected to perform exceptionally and timely, certain circumstances and the nature of issues can cause resolution times to vary. www.russiansupportonline.com does not guarantee resolution times and time of resolution is not a factor impacting our money back guarantee. www.russiansupportonline.com shall not be liable for any failure or delay in performance due to any cause beyond its control. www.russiansupportonline.com reserve the right to refrain from providing our services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms. www.russiansupportonline.com will under no circumstances be liable to you for any indirect, incidental, special or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from delivering our service(s).
In connection with obtaining Services, you agree that you will: Cooperate with the www.russiansupportonline.com Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician's instructions. You must confirm that the following conditions are true: You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident; The full system, including software and hardware, is available to you and accessible by you without limit during any telephone or chat discussions with www.russiansupportonline.com support personnel. Software/data backup: You understand and agree that www.russiansupportonline.com shall under no circumstance be responsible for any lost or corrupted software or data. www.russiansupportonline.com strongly recommends that you at all times maintain a complete data backup and disaster recovery plan. Hardware status: You understand and agree that www.russiansupportonline.com shall under no circumstance be responsible for any of your hardware problems and errors. www.russiansupportonline.com can refuse to serve you or continue to serve you until you have a healthy hardware component installed. Hardware maintenance & replacement: You understand and agree that www.russiansupportonline.com shall under no circumstance be responsible for maintaining or replacing any of your hardware components. www.russiansupportonline.com only offers online services to troubleshoot your hardware issues and offer advices on how to maintain them properly.
ACCOUNT, PASSWORD AND SECURITY
For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify www.russiansupportonline.com immediately of any unauthorized use of your account or any other breach of security. www.russiansupportonline.com will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by www.russiansupportonline.com or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
Though www.russiansupportonline.com has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to www.russiansupportonline.com's "fair use" policy. Under this policy, if at any time, in www.russiansupportonline.com's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then www.russiansupportonline.com reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, www.russiansupportonline.com reserves the right to suspend or terminate any Subscription Services of any Subscriber that www.russiansupportonline.com, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System.
SHARE PERSONAL INFORMATION
www.russiansupportonline.com is committed to protecting your privacy. www.russiansupportonline.com will not, under any circumstances, rent or sell your Personal Information, nor does www.russiansupportonline.com trade or exchange mailing lists with any other organization. www.russiansupportonline.com may disclose your Personal Information, or other information that we collected in the course of our interactions with you, when we believe that disclosure is (a) required by law, (b) necessary to protect the rights, property or safety of www.russiansupportonline.com or its employees, its customers, or others, and/or (c) is necessary to comply with a lawful request, court order, or legal process served on www.russiansupportonline.com.
www.russiansupportonline.com uses "cookies" to collect non-Personal Information that enables us to better understand and improve the usability, performance and effectiveness of www.russiansupportonline.com's Web Site. Cookies are unique text files sent to your browser and stored on your computer. We do not store any Personal Information with these cookies. If you do not want www.russiansupportonline.com to attach cookies to your browser, you can set your browser options to reject cookies or notify you when the Web Site tries to put a cookie in your browser software.
PERSONAL AND NON-COMMERCIAL USE LIMITATION,
Unless otherwise specified, the Services, Materials and Software are for your personal and non-commercial use in addressing matters covered by your Service Plan.
TEAMVIEWER REMOTE CONTROL SOFTWARE:
www.russiansupportonline.com uses software called TeamViewer to connect to your computer and to perform requested service. TeamViewer has different versions and is available for multiple platforms. You may use recommended version from our website, you may download TeamViewer from its developer’s website or you can use your previously installed copy of TeamViewer. You may interrupt session with our technician at any time by closing running copy of TeamViewer on your computer. After intended session interruption by the customer our technician cannot reconnect to your computer. Recommended version of TeamViewer will generate one-time password which will be good for one session only. In case of disconnection TeamViewer will generate new one-time password which you need to provide to our technician for reconnection. During remote session we will log all technician’s actions. This data may be used by our management for later review or analysis (included but not limited to training, quality control or customer complaints).
www.russiansupportonline.com is not associated, affiliated, consorted, connected with any type of software or service identified as rogues or similar to disrupt a user's computer experience. www.russiansupportonline.com doesn't promote or sell any software to its subscribers in any way. www.russiansupportonline.com experts may need to install certain tools to fix or repair your computer properly, these tools will be completely uninstalled and none will be left once the problem has been solved. www.russiansupportonline.com and all content provided on or through www.russiansupportonline.com are provided on an "as is" and "as available" basis, except where expressly provided otherwise. www.russiansupportonline.com disclaims all warranties of any kind, whether expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the site and all content provided on or through the site. www.russiansupportonline.com makes no representation or warranty as to: (a) the site or content meeting your expectations; (b) the site will be available on a continuous, secure or error-free basis; (c) the quality of any content purchased or obtained by you on or through the site will meet your expectations; or (d) all other trademarks, company names, product names and brand names are the property of their respective owners, and www.russiansupportonline.com disclaims any ownership in such third-party marks. www.russiansupportonline.com bears no affiliation to any third party referenced on this site, unless such relationship is expressly specified herein. For permitted use and specific warranties, please contact the relevant third party/(ies).
REMOTE TECHNICAL SUPPORT SERVICE